Cherry Creek was leaking revenue on last-minute cancellations. SYCCO’s AI started offering open slots to waitlisted patients automatically. Zero staff effort.
Dr. Patel runs a 2-dentist family practice in Denver’s Cherry Creek neighborhood. They average 3-5 last-minute cancellations per week (kids sick, weather, etc.).
A cancelled slot is pure lost revenue — $300-$800 depending on the procedure. At their volume that was $8-12k/month of empty chair time.
Their front desk team was too slammed to proactively call waitlist patients. By the time anyone got to it, the day was over.
They also had a “first call” problem. New patient inquiries came in during lunch or after-hours. Voicemail. Same story as everyone else — patients called the next practice on Google.
SYCCO Business plan deployed over a weekend. We integrated with their Dentrix practice management system via webhook — when a patient cancels, SYCCO gets the open slot details automatically.
The AI sends a friendly text to waitlisted patients (and recent recall-due patients) with the open slot: “Hi Sarah, we had a cancellation for Dr. Patel tomorrow at 2pm. Want to grab it?”
If they say yes, the AI books it directly into Dentrix and sends a confirmation. If they say no, it moves to the next patient on the list. Zero staff involvement.
For new-patient inquiries, SYCCO handles the front desk work — collects insurance info, preferred times, reason for visit — and books directly into the right provider’s calendar.
Month 1: 22 cancelled slots refilled. $11,200 in billable revenue recovered.
New-patient inquiries during lunch and after-hours: 100% answered. Conversion from inquiry → booked consult jumped from 34% to 61%.
Front desk team reclaimed ~6 hours/week of phone time. They’re using it for in-person patient care and insurance verification — the stuff that actually requires humans.
Patient satisfaction surveys: 32% improvement in “ease of scheduling” rating.
At this run rate, Dr. Patel is projecting $130k+ in incremental annual revenue from SYCCO alone.
| Metric | Before SYCCO | After SYCCO |
|---|---|---|
| Cancelled slots refilled | < 10% | 87% |
| New patient conversion | 34% | 61% |
| Front desk phone hours | 18/wk | 12/wk |
| Monthly revenue | Baseline | +$11k |
| Same-day cancellation loss | $8-12k/mo | < $1k/mo |
“We plugged SYCCO into Dentrix on a Saturday. By Monday it had already refilled three cancellations. It’s like adding a full-time receptionist for the cost of a part-time one — and it never calls in sick.”